Online Payment Policy
Visa &, Master Card payments are processed through a secure online payment gateway system, provided by Sampath Bank of Sri Lanka. www.sampath.lk -( 128-bit SSL Encryption to facilitate Data Confidentiality with data integrity certification from VeriSign Inc., USA)

If the payment for your booking on the credit card is declined for some reason, alternate payment instructions must be received 48 hours prior to the time of your departure; else, your booking is liable to be cancelled. Confirmation of services is subject to availability. In such instances, www.amazingsrilankaholidays.com. reserves the right to find alternative options which are similar or of a higher category. In such cases, www.amazingsrilankaholidays.com. will notify the customer 24 hours from the time the payment has been received.

Confirmation of Transactions
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your transaction in 2 working days, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer care hotline.

Amendment and Cancellation policy
Cancellation of bookings is possible by sending an email to info@amazingsrilankaholidays.com. How ever this is subject to cancellation, bank and administrative charges. Cancelation of bookings will not be accommodated within a time frame of 7 days prior to the commencement of the Tour.

To amend your booking, please, contact Customer Care hotline, indicating your reference number www.amazingsrilankaholidays.com or send an email to info@amazingsrilankaholidays.com , which Fortuna Travels & Tours, reserves the right to accept / decline amendment requested by customers.

Refunds Policy
Payments received via our payment gateway using valid credit cards will be refunded back to the originated card only, or through a Bank draft, to the given address by the booking party. This will be subject the above mentioned cancellation and amendment policy.

The above mentioned cancellation process and refund processing time may vary from case to case.

If you make a booking and thereafter are not contactable on the contact details (if needed) provided in this regard, then the booking including hotel reservations selected by you will stand cancelled and www.amazingsrilankaholidays.com nor Fortuna Travels & Tours would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

www.amazingsrilankaholidays.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

In case of dispute with any party, www.amazingsrilankaholidays.com decision will be binding and final.